Refund & Cancellation Policy

SPEEDRUN sells digital educational content. Access is granted immediately after payment, which affects your statutory cancellation rights. This policy explains exactly when you get your money back, when you do not, and how to ask. It forms part of our Terms & Conditions.

1 What you are buying

Each bundle is a one-time purchase of digital content, delivered as immediate online access to written lessons and annotated charts on this website. There is no subscription, no recurring charge, and no physical product. The price shown at checkout is the total price, inclusive of any applicable tax. We do not store your card details; payment is processed by Stripe.

2 Your statutory right of withdrawal

If you are a consumer in the EU or EEA, you normally have 14 days to withdraw from a distance contract without giving a reason.

For digital content supplied immediately, that right ends once supply has begun — but only if you have expressly asked for immediate access and acknowledged that you thereby lose the right of withdrawal. At checkout you are asked to tick two boxes confirming precisely that. Both boxes are required to buy through the website: our checkout only supports immediate supply. If you would rather keep the full withdrawal period, contact us before buying and we will arrange a purchase with access deferred until the period has expired.

3 When we refund in full

• You have not consumed the content. If you bought a bundle, tell us within 14 days of purchase that you have not read its paid lessons, and we refund in full, no reason needed. We rely on your word together with the records we hold (such as lesson completions).
• You were charged more than once for the same bundle, or charged for a bundle you already own. Tell us and we refund the duplicate immediately; where we spot one ourselves, we refund it without being asked.
• You paid but never received access because of a fault on our side. We fix the access or refund you, whichever you prefer.
• The content is materially not as described on the bundle page at the time you bought it.
• The purchase was not made by you and was not authorised. Contact us and your card issuer.

4 When we do not refund

• You accessed the content and changed your mind, having waived the withdrawal right at checkout.
• You did not get the trading results you hoped for. The Service is educational material. It makes no promise, projection or guarantee about outcomes of any kind, and losses in the market are not grounds for a refund.
• You disagree with the methodology taught. The full syllabus of every bundle is listed publicly before purchase so you can judge the content before you pay.
• You shared, resold or republished the material in breach of the Terms.

5 How to request a refund

Email support@speedruntrading.org from the address you used at checkout. Include the bundle name and the date of purchase. You do not need a specific form of words, and you do not need to give a reason where clause 3 applies.

We acknowledge every request within 2 business days and decide within 7 days. Approved refunds are returned to the original payment method within 14 days of approval, using the same means of payment you used. We do not charge a fee for refunding. Your bank may take a few further days to show it.

6 What happens to your access

When a refund is issued, access to the refunded bundle ends. Any copy you downloaded or saved must be deleted. Access to other bundles you own is unaffected.

7 Chargebacks

If something is wrong, please contact us before contacting your bank. A chargeback opens a formal dispute that takes months to resolve, whereas an email is usually settled the same week. We keep transaction records and account activity and will submit them in response to a dispute, but we would much rather simply refund you.

8 Complaints

If you are not satisfied with our decision, you may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, arn.se) or use the European Commission's online dispute resolution platform. This does not affect your statutory rights.

9 Contact

Speedruntrading (sole trader, Sweden) · org. no. available on request · Åkerbärsvägen 24, 181 64 Lidingö, Sweden · support@speedruntrading.org